Returns & Refunds Policy

Last updated: May 1, 2026

At Bloc Wines, we want you to be happy with what you receive. We are a small producer, and shipping wine is heavy, expensive, and highly regulated, so we are not able to handle returns the same way a large general retailer might.

That said, if something arrives damaged or there is a genuine quality issue with your wine, we will make it right.

Returns

Because wine is a regulated, perishable, and temperature-sensitive product, we generally do not accept returns once an order has shipped.

We also cannot accept returns simply because a customer changes their mind, ordered the wrong product, no longer wants the wine, missed a promotion, or did not enjoy a wine based on personal taste preference.

If you are unsure what to order, please contact us at hello@drinkbloc.com before placing your order. We would much rather help you choose well than have you disappointed.

Damaged, Leaking, or Incorrect Shipments

If your order arrives damaged, leaking, missing items, or materially different from what you ordered, please contact us promptly at hello@drinkbloc.com.

Please include:

• Your order number

• A brief description of the issue

• Photos of the damaged packaging and product, if applicable

Once we review the issue, we may offer a replacement, store credit, refund, or another appropriate resolution depending on the circumstances and product availability.

Quality Issues

If you believe your wine has a quality issue, please contact us at hello@drinkbloc.com with your order number and a description of the concern.

Wine is an agricultural product and can vary by vintage, lot, storage conditions, shipping conditions, temperature, and personal taste. We do not offer refunds or replacements based solely on individual taste preference, but if there is a genuine product quality issue, we will work with you to make it right.

Depending on the situation, we may offer a replacement, store credit, refund, or another appropriate resolution.

Failed Delivery, Missed Delivery, or Returned Shipments

Wine shipments require an adult signature from someone 21 years of age or older. Packages generally cannot be left unattended or delivered without a valid adult signature.

To make delivery easier, many shipments may be eligible to be redirected to a convenient carrier hold location, where an adult 21 years of age or older can pick up the package with valid government-issued photo identification. This option may be available while a package is in transit or after a failed delivery attempt, depending on the carrier, destination, and shipment status.

If you will not be available to sign for your delivery, we encourage you to use the carrier’s available delivery-management tools or contact us at hello@drinkbloc.com so we can help you evaluate available options.

If a shipment is returned to us because of an incorrect address, failed delivery attempts, recipient unavailability, refusal of delivery, failure to provide valid identification, failure to pick up from an available hold location, or another issue outside our control, we may be unable to refund the order. We may also deduct or charge applicable shipping, return, reshipment, carrier, or restocking costs.

Please make sure your shipping address is correct and that someone 21 years of age or older will be available to sign for the delivery or pick up the shipment from an eligible carrier hold location.

Weather and Temperature

Wine is sensitive to extreme heat and cold. We may delay shipment when we believe weather conditions could affect product quality.

Once a shipment has been delivered, please bring it inside promptly and store it appropriately. We are not responsible for damage caused by improper storage, extended exposure after delivery, or failure to retrieve a delivered package in a timely manner.

Refunds

We generally do not provide cash refunds once an order has shipped, except where required by law or where we determine that a refund is the appropriate resolution.

If we approve a refund, it will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Replacements and Store Credit

If we approve a replacement or store credit, the amount, product, timing, and method of fulfillment will be determined by Bloc Wines based on the circumstances, applicable law, product availability, and shipping eligibility.

Replacement shipments remain subject to age verification, adult signature requirements, shipping availability, and applicable alcohol laws.

How to Contact Us

For returns, refunds, damaged shipments, quality concerns, or order issues, please contact us at:

Bloc Wines, Inc.
P.O. Box 785
Napa, CA 94559
Email: hello@drinkbloc.com